Individual's Rights and Terms with respect to Treatment: 1. The participant has the right to make informed decisions
regarding his/her care and participate in decisions
regarding care, including the development and revisions of
the plan of treatment (COA: G.1.02.e).
2. The participant shall receive information necessary to
make decisions regarding his/her care and is expected to
work with staff toward set service plan and goals (COA:
G1.1.02.a).
3. Right to be informed about plan of treatment and to
participate in the planning, as able; (O.C.G.A. § 26-5-6)
4. Right to be promptly and fully informed of any changes in
the plan of treatment; (O.C.G.A. § 26-5-6)
5. Staff will communicate in a language or form the client can
reasonably be expected to understand (COA: G1.1.01).
6. Whenever possible, the company shall provide special
needs participants with the assistance necessary to obtain
special devices, interpreters or other aids to facilitate
communication (COA: G1.1.01.e)
7. The services will be provided at a time that is mutually
determined by the staff and participant. Services will be
provided during standard business hours, as well as evening
and weekend hours (as needed). Staff are available by
phone 24 hours a day, 7 days a week, including home visits
as necessary (COA: G1.1.02.b)
8. It is the expectation that participants make every effort
to keep scheduled appointments. Missed appointments
(without adequate rationale) will result in a warning that
can be followed by termination of services. Any blatantly
offensive, threatening or violent behavior could result in
termination of services. (COA: G1.1.02.c).
9. The participant is informed of any responsibilities he/she
may have in the services provided (COA: G1.1.02.a). The
responsibilities of the participant will be determined by the
Clinician’s assessment of the problem and goals that are
mutually determined for the plan of services.
10. The participant shall be provided information concerning
the Clinician’s assessment of the family problem that relates
to the services to be provided.
11. The participant may refuse all or part of his/her services to
the extent permitted by the law and shall be informed of
the expected consequences of such action (COA: G1.1.03).
12. The participant does not participate in research (COA:
G1.7.01).
13. The participant shall be informed at the beginning of
the services of charges and policy concerning payment
for services. When a participant is referred to another
organization, the participant is informed of any financial benefit to the referring organization.
14. The participant shall receive care appropriate to his/her
needs in a timely manner. There shall be continuity in the
care provided.
15. The participant shall be informed in a timely manner of the
need to transfer to another organization and/or level of
care and of the alternative, if any to such transfer.
16. The participant shall be informed in a timely manner of
pending discharge continuing care requirements, and other
available services if needed.
17. Right to confidentiality of client records; (O.C.G.A. § 26-5-6)
18. All information concerning participant services shall be
treated confidentially within the confines of Georgia law.
As required by law, staff members are mandated reporters
and are required to report situations in which an individual
is a danger to themselves or others. Information will not
be released to any organizations/individuals (outside of the referring agency) without the written consent of the
participant (COA: G1.5.03).
19. The participant shall be informed upon admission
a mechanism for receiving, reviewing and resolving
complaints. A participant Concern Form can be requested
by contacting Still Waters Professional Counseling.
(COA: G1.1.02.f).
20. The participant shall be given the opportunity to voice
grievances and recommend changes in policies and services
without coercion, discrimination, reprisal or unreasonable
interruption of services (COA: G1.1.02.d)
21. The participant has the right to insert a statement, in
their own words, into their case record. If staff inserts a
statement in response the participant has the right to
review such a response (COA: G1.6.03).
22. The participant will not present under the influence of
alcohol or illicit drugs. Alcohol, undocumented prescription
medication, or illegal substances are not allowed on the
premises. Tobacco products are only allowed outside and
must be extinguished and disposed of properly.
23. The participant will receive a Privacy Practices Notice and
the opportunity to ask for additional information.
24. The participant will have access to the Consumer Handbook
or may receive a copy on request.
25. Right to a humane treatment or habilitation environment
that affords reasonable protection from harm, exploitation,
and coercion; (O.C.G.A. 26-5-5, 26-5-6)
26. Right to be free from physical and verbal abuse; (O.C.G.A.
26-5-5, 26-5-6)
27. Right to be free from the use of physical restraints and
seclusion unless it is determined that there are no less
restrictive methods of controlling behavior to reasonably
insure the safety of the client and other persons; (O.C.G.A.
26-5-5, 26-5-6)
28. Right to be informed about plan of treatment and to
participate in the planning, as able; (O.C.G.A. 26-5-5,
26-5-6)
29. Right to be promptly and fully informed of any changes in
the plan of treatment; (O.C.G.A. 26-5-5, 26-5-6)
30. Right to accept or refuse treatment, unless it is determined
through established authorized legal processes that the
client is unable to care for himself or is dangerous to
himself; (O.C.G.A. 26-5-5, 26-5-6)
31. Right to be fully informed of the charges for treatment;
(O.C.G.A. 26-5-5, 26-5-6)
32. Right to confidentiality of client records; (O.C.G.A. 26-5-5,
26-5-6)
33. Right to have and retain personal property which does not
jeopardize the safety of the client or other clients or staff
and have such property treated with respect; (O.C.G.A.
26-5-5, 26-5-6)
34. Right to be informed of the program’s complaint policy and
procedures and the right to submit complaints without
fear of discrimination or retaliation and to have them
investigated by the program within a reasonable period of
time; (O.C.G.A. 26-5-5, 26-5-6)
35. Right to have access to their own client records and to
obtain necessary copies when needed; (O.C.G.A. 26-5-5,
26-5-6)
36. Right to receive a written notice of the address and
telephone number of that state licensing authority, i.e. the
department, which further explains the responsibilities of
licensing the program and investigating client complaints
which appear to violate licensing rules; (O.C.G.A. 26-5-5,
26-5-6)
37. Right to obtain a copy of the program’s most recent
completed report of licensing inspection from the program
upon written request. The program is not required to release
a report until the program has had the opportunity to file a
written plan of correction for the violations as provided for
in these rules. (O.C.G.A. 26-5-5, 26-5-6)
38. Right to obtain a copy of the program’s most recent
completed report of licensing inspection from the program
upon written request. The program is not required to release
a report until the program has had the opportunity to file a
written plan of correction for the violations as provided for
in these rules; and
(b) Such policies and procedures shall also include
provisions for clients and others to present complaints,
either orally or in writing, and to have their complaints
addressed and resolved as appropriate in a timely manner.
(O.C.G.A. § 26-5-6)
39. Right to converse privately, have convenient and reasonable
access to the telephone and mails, and to see visitors,
unless denial is necessary for treatment and the reasons
are documented in the client’s treatment plan; (O.C.G.A. §
26-5-6)
I UNDERSTAND.